C.H. Robinson is a global leader in logistics, offering a wide range of services, including less-than-truckload (LTL), truckload (TL), intermodal, and global freight forwarding. Understanding how to track your shipments with C.H. Robinson is crucial for efficient supply chain management. This comprehensive guide will walk you through the process, answer common questions, and provide tips for a smoother shipping experience.
How to Track Your C.H. Robinson Shipment
Tracking your shipment with C.H. Robinson is straightforward. While they don't offer a single, publicly accessible tracking portal like some other carriers, the process is efficient and typically involves your dedicated C.H. Robinson representative or online access through their systems.
Here's what you'll typically need:
- Your C.H. Robinson reference number (PRO number): This is a unique identifier assigned to your shipment and is essential for tracking. You'll usually find this number on your shipping documents or in your communication with your C.H. Robinson representative.
- Access to Navisphere: If you are a C.H. Robinson customer with an online account, you'll have access to their Navisphere platform. This sophisticated tool offers real-time visibility into your shipments, including location, estimated time of arrival (ETA), and any potential delays.
Steps to Track (using Navisphere):
- Log in to your Navisphere account.
- Navigate to the shipments section.
- Enter your PRO number or other relevant search criteria.
- View the real-time tracking information for your shipment.
If you don't have access to Navisphere:
Contact your dedicated C.H. Robinson representative. They will have access to the tracking information and can provide you with updates on your shipment's status.
What if My Shipment is Delayed?
Delays can happen, and it's important to know how to handle them.
- Check Navisphere (if applicable): Look for any notes or updates regarding delays.
- Contact your C.H. Robinson representative immediately: They're equipped to investigate the delay, communicate with the carrier, and provide proactive solutions.
- Have your PRO number ready: This will speed up the process significantly.
- Be prepared to provide details: Such as the origin and destination of the shipment, the contents, and the expected delivery date.
What Information Can I Find Using C.H. Robinson Tracking?
Through Navisphere or your representative, C.H. Robinson tracking provides valuable information, including:
- Current location of your shipment: Real-time updates on the progress of your shipment.
- Estimated time of arrival (ETA): Provides a projected delivery date, although this is subject to change.
- Mode of transportation: Shows whether your shipment is traveling by truck, rail, or other means.
- Potential delays or exceptions: Highlights any issues that might impact the delivery schedule.
- Proof of delivery (POD): Once your shipment is delivered, you might access documentation confirming receipt.
Why is Accurate Tracking Important?
Accurate and timely tracking is crucial for:
- Proactive problem-solving: Identifying potential delays early allows for timely intervention.
- Improved inventory management: Accurate ETAs assist in optimizing inventory levels.
- Enhanced customer service: Providing customers with accurate delivery updates ensures satisfaction.
- Cost efficiency: Minimizing delays reduces potential storage costs and other expenses.
What if I Don't Have a PRO Number?
If you're missing your PRO number, immediately contact your C.H. Robinson representative or the sender of the shipment. They will be able to provide you with the necessary information.
How Can I Improve My Shipping Experience with C.H. Robinson?
- Establish clear communication: Maintain open communication with your representative throughout the shipping process.
- Provide accurate information: Ensure that all shipping details are accurate and complete.
- Use Navisphere: Utilize the platform for real-time visibility and control.
- Proactively address issues: If any problems arise, promptly contact your representative.
By following these tips and utilizing the available resources, you can streamline your shipping process and leverage the efficiency of C.H. Robinson's services. Remember, your dedicated representative is your best resource for any tracking-related questions or concerns.
